Organizations who offer their customers professional IT support also have to go to their customers to operate. Yet much of that can be stopped using remote assistance tools due to today's technologies. This allows you to access your customer's computer remotely from any place, reducing unnecessary costs and traveling time.
When you are searching for the best remote support software for your business, here is the top 5 remote support software that lets you grow your company and gives your customers the utmost satisfaction.
RemotePC
RemotePC is one of the most popular software support for small and small businesses in the world. It uses cloud infrastructure to provide online services as well as desktop and smartphone devices with reliable solutions.
You can access it anytime, anywhere. Furthermore, the interface is intuitive too.
You and your client can work together easily in real time, even if it is miles between you, with this app offers many forms of contact. It includes voice chat, instant messaging and a whiteboard where you can put the notes.
Data can also be shared and handled within the app between you and your client. Remote printing can be one of the better apps.
For home and business use, RemotePC can be used. It is very safe, scalable, and cost-effective. The price for individuals begins at $29.50 and teams at $249.50. You can try a free trial for 30 days, which is available to check if your business fits.
ISL Online
If you are looking for a highly reliable, price-efficient cloud service, you may need to check out the ISL Online platform, which is easy to use and optimal security for consumers. For more information , click here.
ISL Online provides remote control, voice and text chats, video calling, Windows , Linux and Mac user recording and file transmission options. Free Android and iOS Mobile Desktop App are now available for remote operation of mobile devices.
A remote support session can be organized in many different ways. Perhaps most importantly, with a 256-bit AES double authentication encryption (AES) and an AlwaysOn password, it is very safe.
A remote computer option is available to restart and restart while the technician enables the tools administration mode. This translation is perfect for global operations in more than 20 languages.
The price for a free 500-minute voucher for online SL starts at $145, while a cloud license costs $469. An successful consultation can be shared with all the support staff with one certificate. No other limitations are available. Basically, if you can manage all remote service requests, one by one one, but not at the same time, one license is what you need. If two technicians simultaneously open the software, they must each have a Cloud license. A multi-session add-on is available , allowing a technician to hold joint sessions with multiple clients, and would require an extra $139 per cloud license.
TeamViewer
TeamViewer, considered one of the best virtual Desktop connectivity tools, is also well-known for its remote support tools. It runs on laptops, iphones , ipads and network equipment, etc.
The quick gui, which makes it an excellent choice for both home and business, is another selling point of this app.
It focuses on cloud-based technologies that provide remote access and even user cooperation, which means that it is not just an application for IT-related companies, but for any enterprise that has remote employees in general.
This enables relocation of files and the exchange of IOS displays. Remote printing is also available.
TeamViewer has a 4 K monitor support for VPN alternative, and offers a strong, secure and unattended access. It also wakes up on LAN automatically, restarts and launches programs.
It's on the more expensive side, though, which will lag behind while you are uploading a big file. In fact, TeamViewer can not concurrently view two remote devices.
There is a free plan, but it only offers limited features. For personal use.
Single-user plans start at $49, and multi-user plans begin at $99 per month. It can be used with one open session at a time by an unlimited number of users. Costs $199 a month for the corporate license.
The MeLog
LogMeIn is an excellent choice for both small and large industries. Effective exchange of files of 1 terabyte file volume. With only one button you can store, share, and cooperate.
What's more is that you can exchange files without any size constraints from one device to another. Remote printing also provides unlimited access to the device.
The remote support software comes with multi-monitor display and screen sharing. It's also strongly managed by your password and other security features, to ensure security and privacy.
With their ID and password, users can create their account , making user management much easier.
For every remote device, you can also personalize your time and password.
Two remote connections begin at $30 per month. If you need more connections, you should switch to a higher package. It is easy to configure and contains a free trial for 14 days.
Zoho Assist
Zoho Assist provides a large one-stop solution for remote, remote and screen sharing access. It is also best to cooperate with your colleagues while everyone works from home, or to chat with your customers while providing your services with different communication forms such as voice and video chat and screen annotation.
But one reason it's popular in the sector, perhaps, is that it allows you to access nearly any devices, including Android , iOS and Raspberry Pi devices from Windows to Mac, Linux.
It gives you an advantage as a company, as you can support a variety of customers. Furthermore, technicians can also provide browser or mobile phone support, allowing them to work anywhere.
Knowing that Zoho Assist security tools, including data encryption and data anonymisation, protect their data will make customers more comfortable.
It has one of the best protection integrations, and it's good for critical data industries.
With an attractive price starting at just 8 $a month for small companies, Zoho Assist already offers special features such as custom branding and remote printing.
